Handle calls, requests and complaints from customers
Respond to customer inquiries via phone, email, and live chat
Provide customer service and support to ensure customer satisfaction
Keep customers informed of order status and delivery schedule
Provide information and support to customers on products
Manage returns and exchanges and report to Quality Control and Logistics and Fulfillment Officer
Identify and escalate complex customer complaints to the Operations and Admin Supervisor
Follow up on customers to get products and delivery feedback
Document customer interactions (e.g., loyalty program) and update customer accounts
Communicate customer’s requests and feedback to the required team
Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin Supervisor
Perform any other tasks assigned.
B.Sc / HND in Mass Communication or related field.
2-4 years of experience as a Customer Service Officer or similar role
Must have a pleasant and professional phone presence
Must be willing to work long hours and be very responsive
Must be detailed oriented
Must have a patient and proactive attitude
Must demonstrate a high level of confidentiality, professionalism, and sound judgement
Ability to handle and resolve customer complaints
Display interest in keeping up to date with introduction of new policies and laws
Must have the ability to navigate stressful situations.
Method of Application
Interested and qualified candidates should send their CV and Applications to: email@example.com using the Job Position as the subject of the email.