Job Description
As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
Duties and Responsibilities
Provide Dynamics 365 Finance and Operations support for users via phone and email.
Follow best practices and processes to deliver top-notch customer satisfaction
Field incoming problems from end users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues;
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders;
Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner;
Accurately maintain logs and documentation related to Service Requests gotten from customers.
Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes;
Assist in creating end-user documentation, instructions, procedures, and processes
All other duties as assigned
Competences:
Bachelor’s Degree in Information Technology or related education from technical institute is a plus.
Microsoft SQL Server Administration
Windows Server Administration
Microsoft Azure Virtual Machine Management
Microsoft Office 365 Knowledge
Azure Active directory
Must be able to read, write and speak English fluently to be considered for this role
Excellent verbal, interpersonal and written skills required to communicate with users.
2+ years of experience in a technical support environment.
Experience with Microsoft Dynamics AX, NAV or Any Other ERP Solution would be an asset.
Can work a shift-based job.
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