Customer Success Manager – GUS Consulting Limited – Lagos

Responsibilities
As a Customer Success Manager, a typical day might include the following:
Digital Marketing strategy creation and optimization.
Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
Ensure customer requirements are relayed appropriately to the rest of the team.
Support sales team to close out deals through expertise.
Upsell and Cross sell clients on new features and products in order to increase revenue.
Ensure customer retention through developing a great relationship and executing beyond customer expectations.
Ensure reports and all docs needed by the client go out in a timely manner.
Research on new ways to improve current processes.
Case Study creation.
Act as POC to client after sales handover.
Drive initiatives to reduce churn

Requirements
You’d be a good fit if you have:
Minimum of a First Degree.
2-4 years of customer success experience is an added advantage.
Adequate Digital Marketing/Marketing Knowledge
Experience working with a SAAS company
Above average proficiency in Google Sheets & Slides
Excellent communication skills, both oral and written.
Proficiency in Data visualization tools such Power BI or Tableau
Fast paced problem-solving skills
Ability to work well within a team.
Ability to work under pressure.
Remuneration
N500,000 – N800,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@gusconsulting.com using the Job position as the subject of the email.
Note: Only shortlisted candidates will be contacted.

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