Job Objectives:
Direct the control, compliance and governance function of the business and ensure that all units adhere to the operational policies of the company to mitigate financial and non-financial risks that may crystallize.
DEPT/DIVISION:
REPORTS TO: Control, Compliance, and Governance (CCG), Head, Control, Compliance & Governance
SUPERVISES: Internal Control Officers (State)
RELATIONSHIPS:
Divisional and Department Heads, Regulators, Auditors, Law Enforcement Agencies
Job Responsibilities:
Internal Control
Oversee the branch compliance activities in the company.
Reconcile all company’s correspondent internal accounts promptly
Drive total compliance with the company’s procedural manual.
Develop strategies and guidelines to drive efficiency in service delivery and processes by monitoring required procedures, TAT and SLA, to improve operational efficiency and effectiveness.
Develop strategic policy change to mitigate fraud and improve the control environment.
Compliance
Design and develop compliance policies and procedures and manage the implementation of same across the company.
Supervise and drive the regular communication of KYC regulatory requirement to all staff.
Oversee and coordinate activities (such as training, awareness program, KIP) to facilitate compliance culture within the company.
Liaise with regulatory bodies and law enforcement agencies on compliance issues for the business to avoid actions that could lead to loss of its operating license.
Key Performance Indicators:
Number of undetected internal policy & procedure infractions
Number of major exceptions from internal audit, external audit, regulatory reports
Undetected income leakage arising from undetected processing errors
Accuracy, timeliness and completeness of report
Overall internal audit rating
% of audit plan completed
Number of outstanding recommendations from audits
# of Cost Saving Initiatives Implemented
% Training Evaluation
(Internal) Customer Feedback
Competence Requirement:
Functional
Critical Thinking, Problem Solving and Analytical Skills
Effective Communication Skills
In-depth organizational knowledge
Investigation
Legal Jurisprudence
Risk Management
Forensics
Data Analysis
Behavioral:
Leadership, Influencing and Negotiation
Mentoring and Supervisory
Continuous Learning & Improvement
Self-Assured, Confident and Assertive
Integrity/Honesty
Attention to Detail
Interpersonal Skills
Accountable
Ethical
Applications & Technology:
Microsoft Word, Excel and PowerPoint
Mambu
Navision
HR Flex
Crelend
Mosulend
Nimble X
Work Conditions:
A typical work environment in financial services.
Requires periodic travel to branch locations across the country.
Job Specification:
Educational Qualification
A first degree is required; Master’s degree as added advantage but not compulsory.
Professional Qualification
ACCA, CIMA, IIA, CRMA
Desired Experience/Knowledge
At least 6 years of successful risk and compliance experience in financial services industry. Good knowledge of consumer lending is required.
Knowledge of regulatory environment and policies and Basel III is optional.
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