Main Purpose of Role
Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.
It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated
infrastructure:

Main Responsibility Areas
Organizational Leadership & Development
Contractual Service Delivery
Business Development & Support
3rd Party Management
Profit & Loss

Key Tasks:
Organizational management and development
Ensures Network operational performance
Interface management to subcontractors & 3rd parties
Ensure processes and procedures are regularly reviewed and updated
Customer liaison for escalated Network Operations matters
Employee Motivation
Operational Reporting
Budgeting & Control

Key Competencies:
Managed Service Management
Leadership
People Management
Process Management
Customer Service
Business Awareness
Innovation

Key Interfaces:
Customer CTO (or equivalent)
Customer Care (or equivalent)
Customer Team
3rd Party suppliers & Subcontractors

Key Performance Measures:
Customer satisfaction
Network KPI’s
SLA’s & OLA’s
Profitability
Employee churn

Qualification
Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment

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