IT Support Officer – VFD Group Recent

Job Summary
Responsible for the effective operation of all computer systems, related network management and hardware.
Department: IT
Reporting Relationships: Reports to Head IT
Key Task
Oversee network infrastructure and systems functionality
Mobile Device management
Support end users
Monitor the performance of business-critical systems to prevent delays and outages.

Responsibilities
Maintain and optimize local company networks and servers
Oversee data backup and system security operations (e.g. user authorization, firewalls)
Coordinate installations, upgrades and configurations of hardware and software
Ensure availability of computers and IT network application process.
Assess system performance and recommend improvements
Manage secure network access for remote users
Manage stocks of equipment, consumables and other supplies
Manage external contractors including programmers, analysts and support specialists
Keep abreast with new technology
Design maintenance procedures and implement
Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
Develop IT policies and practices
Participate and manage all communication IS technical direction and initiatives
Manage access to internet services
Record management of software licences
Evaluate the functionality of systems
Implement & manage security or integrity and backup procedures
Provide user training, support, advice and feedback
Specification/ Qualification
First degree or its equivalent in Computer Science, IT or relevant field

Minimum Experience:
4 years relevant experience with system installation, configuration, analysis, of which at least a year must have been spent in a similar role in the financial services industry.
Thorough knowledge of networks and cloud computing
Professional Membership:

Qualifications and membership in relevant professional body.
Key Performance Indicators:
Prompt resolution of software and hardware issues
Implementation of backup procedure
Cost Vs Budget expended of IT consumables / budget
Timely maintenance and upgrades of systems
Number of initiated IT projects
Number of strategic IT project implemented

Competence Requirements Core Skills:
Technical skills
Team leadership
Problem-solving skills
Budget management
Process enhancement
Communication skills
Generic Skills:
Teamwork
Detail orientation
Interpersonal
Time Management
Organisation
Integrity
Pro-activity

To Apply
Interested and qualified candidates should send their CV to: careers@vfdgroup.com with the relevant position applied for as heading
Application Deadline: Monday,18th November 2019

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