Job Description
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support
Work with customer service managers to ensure proper customer service is being delivered.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.

Job Requirements
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Ability to stay calm when customers are stressed or upset.
Must be available to work occasionally at nights, holidays and weekends
Familiarity with all of the goods and services offered by the company
Excellent communication and interpersonal skills.
Excellent verbal and written communication skill
Ability to multitask, prioritize, and manage time effectively
Applicants must be comfortable using computers.

To Apply
Interested and qualified candidates should send their CV to:hr@quickmove.com.ng using the “Job Title” as the subject of the email.

Application Deadline: 8th May, 2020.

Note
Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.
Applicants must be ready for an interview and aptitude test which will be conducted via skype