Summary
As a customer service administrator, your job is to make sure customer interactions with the organization are positive and leave them satisfied.
You will take customer phone calls, respond to their inquiries and complaints, and assist them with completing their order, all while remaining polite and professional.

Responsibilities
You would work in an office or customer service desk.
You may spend a lot of time on the telephone using a headset, and a computer.
You will have to deal with a constant queue of customers or phone calls.
You might work shifts if the need arises
You might get little time between calls to do the data entry.
Part-time work is common.
Providing the company products introductory information to new customers/guests
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs (Human Resources Personnel, sales and marketing officers, sales reps, etc) and other departments to find appropriate solutions
Processing orders and transactions
Resolving issues and troubleshooting technical problems
Delivering information about a company’s offerings
Providing proactive customer outreach
Handling customer complaints
Collecting and analyzing customer feedback
Responding to customer reviews
Developing and documenting knowledge into helpful content.

Requirements
A Bachelor’s Degree in Hospitality Management and Tourism, Office Administration, Business Administration, or related field in Social Sciences. (Minimum of 2:2)
3-5 years experience in administrative roles and functions.
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to find the positive in any situation
89% knowledge and use of all Microsoft packages
Sex: Female.
Age: 28 years above.
Salary
N35,000 – N45,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@jollyenergyfleet.com and copy: recruitment.jef@gmail.com using the Job position as the subject of the email.