Job Responsibilities
Participation in providing training to customers as required.
Recognize end-users’ need for additional products and services.
Responsible for providing high-quality technical support.
Quality testing of new features of the software.
Document troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Delivering solutions to both technical and non-technical end-users.
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Resolving escalated customer complaints without the need for team lead intervention.
Update and create online knowledge base articles to reduce support requests.
Capture details of each support request in Zanibal’s ticketing system.
Help test fixes provided by development and incorporates them into client sites.

Qualifications
Candidate must have a minimum of a B.Sc. degree (2nd Class Upper) in Computer Science or related discipline.
Should have completed NYSC.
Must be a self-starter.
Experience in using software applications
Accounting knowledge is a plus.
Excellent Customer Relationship Management
Proficient knowledge of Microsoft Office
Basic knowledge in Linux command, SQL & programming skills
Very Strong troubleshooting skills.
Ability to solve problems.

Method of Application
Interested and qualified candidates should send their CV to: hr@zanibal.com using the Job Title as subject of the email.