Job Description
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Design, document, implement and continuously improve Testing services, processes, tools and ways of working to support the Technology operating model.
Create awareness and drive adoption and adherence to Quality Management System of Testing services, processes and standards.
Manage, govern, and co-ordinate the operational delivery and service level of agreed Testing services to Technology portfolios, programmes and projects and development teams.
Implement standard global policies, processes and tools to:
Align to the increasing pipeline of demand for testing.
Advisory and guidance in the chosen delivery methodology; agree the requirements for Testing and the approach to be followed.
Ensure testing resources, tools and environments are in place to deliver.
Optimize use of testing resources across portfolios, programmes and projects.
Ensure automated testing happens as part of the build process
Monitor and report on Testing activities and facilitate decision making.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Condition
Normal MTNN working conditions
May be required to work extended hours
Experience & Training
Education:
First Degree or HND in Electrical / Electronics, Computer Engineering or IT related discipline
Certification in any of these quality and testing frameworks e.g. Six Sigma, CoBIT, ITIL, ISEB, ISTQB Test Manger, etc.
Experience:
6 – 13 years of cumulative experience with:
Minimum of 4 years’ experience in an area of specialization with 2 years’ experience in supervising/managing others
Experience working in a medium to large organization
Experience in information and communication technology (ICT) preferably in the Telecommunications, Banking, FMCG or a ICT related industry
Hands on experience in Software Quality Management System, use of testing tools for automation, performance, regression, i.e. SIGOS, Jmeter, HP ALM, HP Quality Center, etc.
Experience in Defect management/quality center
Experience in Software Quality Process Definition and Reviews in an IT environment
Experience in Solution Delivery Lifestyle(SDLC) management framework and execution
Experience in managing test environments, product development/systems, ERPs and testing tools to ensure stability and quality in the delivery process
ISO, CoBIT, Six Sigma, ISTQB Test Manager ,Customer experience Testing or CMM would be an added advantage
Training:
Quality Assurance management training
Software Quality Assurance methodologies
QA best practices.
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