Helpdesk / Contract Administrator – Lagos – Rapid Facilities Management Limited

Job Description
Responsible for recording, maintaining and reporting on all the company’s contract and non-contract FM activity, making use of the CAFM/CMMS system as well as good communication and administrative skills.

Duties
Specific duties Include:
Planned Maintenance (PPM)
Maintaining the contract database (CAFM / CMMS) recording, updating and reporting on all customer, site and equipment information
Administer contract setup, expiry and renewal
Administer timely invoicing of all PPM contracts on the system
Assist Ops Mgr. in planning/scheduling of PPM tasks / works orders (WO)
Assist Ops Mgr. in engineer work scheduling and job allocation
Monitor WO progress on CAFM and provide early warning to Ops team to prevent overdue jobs
Liaise with customers to notify service visits, arrange engineer access and generally facilitate the smooth & timely delivery of PPM services

Reactive Maintenance & Helpdesk Service:
Provide a helpdesk service logging customer calls / emails for reactive faults
Monitoring and following up on reactive jobs/ work orders with the maintenance teams to ensure timely completion and feedback to customers
Maintain all job records (quotation/job start-up/completion/invoicing) to ensure accuracy, customer satisfaction and maximization of company revenue
Collate job quotations / receive reactive job requests from contract customers
Issue job numbers for live jobs and ensure job budget is received from Ops Manager
Set up job on system &raise required requisition for materials
Disburse petty cash / raise payment requests to ensure prompt performance/delivery of jobs
Monitor job completion and confirm to/with customers
Maintain sufficient paper trail (PO/signed completion sheets/etc) to back up sales invoices
Raise sales invoice upon completion and close jobs
Liaise with accountant / customer to ensure collection of payment
Producing both system and ad-hoc reports for customers and management as requested

Qualification
Must have minimum of HND/B.Sc in any discipline.

Experience:
Minimum of one (1) year experience in a helpdesk or service support role in a telecommunication, facilities management company or similar service organization.
Sufficient experience working in a service delivery role

Technical Skills:
Experience in the use of Microsoft Windows/Microsoft Office as a user
Experience of use of customer service software or helpdesk software

Organisational Skills:
Problem solving skills specifically root cause analysis
Able to work effectively in a busy office environment
Good organizational and time management skills
Commitment to delivering a high standard of work

Person Skills:
Strong interpersonal skills, able to deal effectively with people at all levels
Good written and verbal communication skills
Professional and confident telephone manner
Consistent high level of customer care and responsiveness
The ability to work effectively within a team

Application Closing Date
7th September, 2015.

How to Apply
Interested and qualified candidates should send their CV’s to: recruitment@rapidfacilitiesgroup.com and the subject should be “Helpdesk/Contract Administrator”

Related Job Ads: