Customer Relationship Officer – Pruvia Integrated Limited – Lagos

Job Description
Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
Holds a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
Schedule and conclude status meetings with appropriate development resources and customers.
Provide proper account reconciliation and credit notes to customers for down time experienced.
Proactively follow up disconnected clients to get their links reconnected and resolve issues.

B.Sc/HND in any related field or equivalent.
3+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
Good knowledge of invoicing and preparation credit notes to clients.
Salary Range
N130K and above net; depending on Job knowledge, skill and experience.

How to Apply
Interested and qualified candidates should send their Resume/CV to: using the Job Title as the subject of the mail.

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