Position Summary / Objectives
The Business Development Officer is responsible for analysing our customer base and current sales strategies and identifying rising business opportunities to increase efficiency and profitability of the Cinemas. His or her goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.
Key Roles & Responsibilities
Achieve Set Revenue Target:
Achieve commercial targets by developing new business with existing and potential clients
Create and implement a structured plan to achieve set targets
Participate in sales campaigns to drive revenue and increase product growth
Develop, maintain and apply a high-level knowledge of commercial products and services
Prepare and present proposals, budgets and contract documents for review by BDM prior to negotiation with clients
Manage and maintain portfolio of clientele base
Take a consultative sales approach to ensure client’s needs are accurately met
Develop and implement commercial strategies from time to time
Undertake cold calling. Schedule and attend client meetings as the need arises
Help the business grow social media product sales
Analyse current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue
Submit weekly or monthly performance reports as required from time to time
Actively monitor market trends through personal contact with clients and industry associated meetings or seminars.
Delivers an Outstanding Client Service:
Deliver an excellent client service at all times, ensuring client needs are met or exceeded
Proactive and responsive to clients and prospective clients
Proactively develop and improve client services
Establishes long-term relationship with new and existing customers based on mutual trust and confidence
Transition new clients smoothly and ensure commercial sales are fully optimised
Supervise the client relationship management database and utilize it to manage contacts and mailing lists
Conduct research to identify new markets and customer needs
Ensure efficient communication with the Account team for effective client service delivery
Develop a growth strategy focused both on financial gain and customer satisfaction
Develop creative strategies to retain clients including interviewing them to take their feedback and incorporate it into the growth plan
Offer assistance and explanation when difficulties arise. Ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and VIVA
Work in collaboration with the team, developing good working relationships:
Develop strong and effective working relationships with team member
Work closely with business development team, share knowledge, discuss ideas and help team members achieve set targets
Ensure successful communication with all areas of the business
Involve others in decisions to ensure high levels of decision quality and acceptance
Support BD team by bringing them together for open dialogue
Effectively communicate client information and insights to teams
Enhance effectiveness by ensuring team members have the information they need when they need it
Develop strong relationships with clients and fellow employees
Accurately transfer corporate proposals to the BDM for follow-up
Adopt and communicate your vision in a way that drives the team beyond the boundaries and limits of the past
Collaborate with colleagues and peers on sales, marketing, and product development to improve overall customer experience and satisfaction
Ensure compliance with VIVA Cinemas Values, Policies and Standards, and ensure compliance with all local statutory requirements:
Adheres to company policies, procedures and code of conduct
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Stay up to date on VIVA’s best practices, policies, products, pricing, and promotions
Acts in an ethical way when dealing with company’s assets and other people
Develop in-depth knowledge about business development practices, commercial approval process, marketing activities, prospective clients and industry trends
Create a positive and respectful workplace and organization culture.
Job Requirements
Experience in B2B Sales environment
3 years+ Experience in a Sales or Business Development
Consistent track record of success in achieving and succeeding sales targets
Excellent customer service skills
Confident negotiator with proven ability to close deals
Have an in-depth knowledge of commercial products and value proposition
Ability to research business opportunities and viable income streams.
Qualifications & Experience:
Bachelor’s degree in Business Administration, Marketing, Accounting or related field preferred.
Personal Qualities:
Product Skills
Presentation and Analytical Skills
Great Leadership and Collaboration Skills
Ability to generate new ideas and solutions
Excellent Relationship Management Skills
Time Management and Planning Skills
Self-motivated and Result driven
Creatively minded, good at thinking ‘outside the box’
Proven Ability to Negotiate, Persuade and Build Rapport
Experience with Design and Implementation of Business Development Strategy
Ability to Travel when necessary to meet Clients, Attend Conferences and Research New Markets.
How to Apply
Interested and qualfied candidates should send their Applications to: jobs@vivacinemas.com with the job title as the subject.