Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers politely and professionally.
Track and follow-up on all customer request promptly.
Maintain broad knowledge of all company products, services, and promotions.
Identify and implement new process plans to improve customer support service.
Manage a large volume of customer calls in a friendly and courteous manner.
Provide outstanding and exceptional customer service.
Greet and address customers in a friendly and respectful way.
Candidates should possess HND / B.Sc qualification.
Must have a minimum of 2 years working experience.
Must have worked as a office secretary or Receptionist in a reputable organisation.
Must have excellent customer service experience.
Must have excellent communication skill.
Must have very good computer knowledge and be social media savvy.
Must be based around the Job location.
Residing close to the above locations is an added advantage.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job position and Location as the subject of the email. (eg. Office Receptionist – Akure).