Customer Service Representative (Hausa & Igbo Speaking) – ConSol Limited

Job Responsibilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Qualifications
Education Qualification:
Minimum of ND in Mass Communications or any related field.
Professional Qualification:
Relevant Contact centre operations certification
Experience:
Minimum of 1-2 years relevant work experience a the Contact Centre
Working knowledge of appropriate CRM software and understanding of the Contact center industry.

To apply
Interested and qualified candidates should send their CV to: apply@consollimited.com using the “Job Title” as the subject of the email.
Application Deadline: 30th September, 2020.

Related Job Ads: