Customer Service / Executive Assistant – a reputable company

Job Overview
The Customer Service Officer / Executive Assisant attracts potential customers by answering product and service questions; suggesting information about other products and services
S/he will process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction, while staying true to the company’s core values
S/he will also assist the Managing Director in organizing her calendar, and carrying out her daily official engagements.

General Responsibilities
Open and maintain customer accounts by recording account information
Ensure clients are attended to in a professional manner
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and inhouse team to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs based on feedback collated
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Work with customer service manager to ensure proper customer service is being delivered
Compile daily, weekly and monthly reports on overall customer satisfaction
Handle changes in policies or renewals
Book, reschedule or cancel consultation appointments
Confirm receipt of consultation fee
Measure fabric brought in by the client.

Post Consultation:
Confirm all sketches are drawn by the designer and approved by the client
Confirm complete invoice and send to client
Confirm measurements have been taken in store or sent in by the client electronically. There is a measurement guide to ensure measurements are taken correctly, always use it to cross check, especially with international clients.
Confirm receipt of 80% deposit
Crosscheck for all style changes and comments from client
Send order to production team (stating all changes where clients have communicated so).

Educational Qualifications
B.Sc / HND in any discipline
1-2 years experience as a customer service representative.
Experience in the fashion industry is an added advatnage.
Person Specification
High level of professionalism
Research skills
Organizational and coordination skills
Result-oriented team player with exceptional motivation and interpersonal skills.
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence.
Salary
N80,000 – N100,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the Job Title as the subject of the mail.

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