Customer Care Executive (Inbound) – Lagos – Contec Global Group

Essential Duties and Responsibilities
Assisting selling processes for our customers and generating additional Sales
Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support
You will put customers at the center of your day, helping our customers with a range of products
Performing phone conversations with customers to answer their questions, provide information and advise them
Handling special requests and complaints of customers
Collecting and storing useful data within our backend system
Ensuring follow up through emails, phone or any required means
You’ll need to be flexible with your working hours
Requirements/Qualifications
Bachelor’s Degree in any reputable institution
Candidate should possess 2-3 years Experience in related field
A previous experience in in the field of CRM would be appreciated

Skills
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
Ability to foster and maintain relationships with individuals
Excellent negotiation skills and strong communication skills – proven results with key decision makers
Remuneration
N 75,000 – 100,000 Monthly

Application Closing Date
29th February, 2016.

How to Apply
Interested and qualified candidate should send their CV’s to: skhosla@contecglobal.com

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