Application Support Specialist – Willers Solutions Limited

Job Description
He/she will be responsible for first level support at a client site, to manage and maintain critical application, system related issues, and manage customer’s expectation.
Core Working:
Relationships Managing Director SES, C.O
.O (SRBL/SES), Security Solutions Architect, IT Department.

Accountabilities (Responsibilities)
Provide On-site support to customers for the iMatch Fraud Management System.
Give weekly reports on task and activities assigned.
Login support calls/requests on the Oddo application.
Create tickets and follow up on them for support-related issues on the iMatch Tickets/Support System.
Assist with office internal IT-related issues/activities which includes Network troubleshooting, staff helpdesk, and upkeep of the server room.
Assist with documentation/attend to the correspondence, I.e., internal memo, letters, etc.
Participate in the organization’s brainstorming session for next-generation technologies. – USSD ON PoS, QR CODE ON PoS, KIOSK SELF-SERVICE, & SES SOCIAL MEDIA.
Project documentation and File management.
Project Tracking and Correspondent, and Reporting.
Pre-sales activities and Presentation of application solutions.
Proposal writing and business opportunity scoping.
Database platform management (SQL or Oracle, entry-level skill set, advance skill set is a pulse)
Execute task/responsibilities without been micro-managed.
Engaged customers where necessary.

Bachelor’s Degree in a relevant field from a reputable institution (post-NYSC).
Possess good system administrator skill and hands-on experience.
Basic Knowledge on Computer Programming Language.
Basic Knowledge on database application.
Good writing and communication skills.
Good reporting skills.
Possess a good team player spirit.
Ability to learn and explore opportunities.
Please note that the candidates with the following skill sets will be more welcomed:
IT Service Management.
Data Analytics.
Social Media Management.

Method of Application
Interested and qualified candidates should send their CV to: using the Job position as the subject of the mail.

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