Complaints Response Mechanism Officer – Maiduguri – ACF-International

Overview
Accountability Officer is responsible for ensuring mechanisms are in place in all Action Against Hunger programmes to strengthen the quality and accountability of emergency response.
He/she will be responsible for upholding the organisation commitments towards Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism.
Accountability Officer will be the primary support person, will build capacity, monitor AAH performance against 2010 HAP standard, and, crucially, will, in the first instance be the first point of contact for beneficiary complaints.

Specific Objectives
Establishment and management of the Feedback Mechanism for all ACF humanitarian projects
Management of the hotline system
Reporting and Referrals
Represent ACF externally in relevant forums and working groups at State level.

Qualifications/Requirements
Bachelor degree in management, social research, development studies or a related field
Essential Skills and Experience:
Strong understanding of HAP, Do No Harm and other relevant global standards
Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
Experience of developing and/or managing complaints reporting mechanisms for cash transfer programme
Ethical, focused on treating complainants/ community fairly and culturally sensitive
Excellent computer skills especially developing databases
Excellent verbal and written communication skills in local languages (Hausa and Kanuri)
Sound analytical and conceptual skills
Excellent communication skills and experience in report writing
Commitment to ACF mission, values and policy
Preferred Skills and Experience:
Previous experience in handling feedback mechanism
Previous experience of working with NGOs
Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.

Application Closing Date
2nd March, 2016.

How to Apply
Interested candidates should submit their application by email to: recruitment.ng@acf-international.org or in person to the following addresses:
Abuja
House No. 3,69 Crescent,
6th Avenue,
Gwarinpa,
Abuja – FCT 079,

Related Job Ads: